Payment, Cancellation & Refund Policy

• Every competitive action is a single one-time card payment in US dollars.
• There are no subscriptions, no recurring billing, no automatic renewals and no stored charges initiated by us.
• Each new competitive action requires a new payment.

• Entering the ranking from unranked costs a minimum of USD 25.
• Moving ahead of a specific competing business costs that business's current competitive amount plus USD 25.
• The final amount is always calculated by our server at the moment the payment is created. Amounts cannot be set or altered in your browser.
• The amount you pay becomes your current competitive amount. It is not cumulative and does not add to any amount you paid before.

Card payments are processed by Stripe. Card details are entered in Stripe’s payment interface and are never received or stored by AestheticBid. A position is granted only once Stripe confirms the payment to our server. Beginning a checkout does not reserve a position.

After payment your position can change at any time: another business can pay more and move ahead of you. No position, and no duration of a position, is guaranteed.

• A payment can be abandoned before it is confirmed simply by closing the checkout. Nothing is charged and no position is granted.
• Once a payment is confirmed the competitive action is complete and cannot be cancelled.
• A competing business may pause at any time from its owner area. Pausing removes it from the Active Ranking and releases its position immediately.
• Pausing does not generate a refund, credit, discount or carry-over of the amount paid.
• Re-entering after being outside the ranking begins a new competitive period and requires a new payment at the minimum entry amount or the amount needed to overtake, as applicable.

Refunds are not available, in particular, for:

• pausing, stopping participation, or deciding you no longer want the position;
• being overtaken by another business, losing position or leaving the visible top of the ranking;
• receiving fewer enquiries, visits or customers than expected;
• a position that is lower than expected because the ranking changed while your checkout was open;
• closing your account or removing your listing after a confirmed payment.

To request a refund on the basis of our error, contact us with the business name, the approximate date and time of the payment and a description of what went wrong. Approved refunds are returned by Stripe to the original payment method. Timing after we issue the refund depends on your card issuer.

• If you believe a charge is wrong, contact us first. Most issues can be resolved faster directly than through your bank.
• If you raise a chargeback with your card issuer, Stripe notifies us and we may respond with evidence of the competitive action taken, including the amount, timestamp and resulting position.
• During a dispute, and after a reversal, the position obtained with the disputed payment is removed as described above.
• We may suspend paid participation for an account with unresolved or repeated chargebacks.

If a payment fails, is declined, expires or is never confirmed, no position is granted and no competitive amount is recorded. You can simply try again. If your statement shows a charge for a payment that our system reports as failed or expired, contact us and we will investigate it as a possible payment error.

Amounts shown are the amounts charged in US dollars. Payment records are kept for accounting purposes and can be provided on request.

Billing and payment enquiries: contact@aestheticbid.com. Postal address: Francisco Serralvo, C/ La Unión Mercantil 33, 29004 Málaga, Spain.